A useful next step, with a clear scope and fee.
We start with a short conversation at no charge. Detailed examination and delivery are professional work: we agree the intended outcome, scope, fees and responsibilities before that work begins.
From conversation to agreed work
Start a conversation
A short introductory conversation at no charge helps us understand the need and whether we could help.
Choose a useful next step
Clear work can move to a proposal. Important uncertainty may call for a small paid investigation; it is optional according to the need.
Agree the scope and fee
Before professional work begins, we agree its intended outcome, scope, fee and responsibilities.
Learn from investigation
Where investigation is needed, its agreed outputs could include findings, recommended options and a practical next step.
Agree further work
We discuss additional requests and their effect on time and price before extra work proceeds.
Investigation is optional
When the work is sufficiently clear, we can prepare a proposal. When important uncertainty remains, we can propose a small paid investigation.
Investigation is useful in its own right. We agree its questions, scope, fee and outputs beforehand, rather than require the same paid process for every enquiry.
What shapes the scope
- The problem and the value of improving it.
- The workflows, information and existing systems involved.
- Important unknowns and the examination they need.
- Access, collaboration and decision-making requirements.
- A manageable delivery approach suited to the resources available.
What makes a good fit
We look for a meaningful need, willingness to invest, readiness to collaborate and work that we can deliver well. Company size or industry alone does not determine fit. A bounded engagement may be suitable within a larger organisation.
When the work changes
Additional requests can affect time, cost and responsibilities. We discuss these implications and agree the change before doing the extra work.
An illustration of repeated manual work
Use your own assumptions to explore the time spent entering or reconciling information. This is an illustrative calculation, not a quote or a forecast of savings.
Illustrative hourly cost — adjust to your business
That's roughly
a year spent on double handling.
3 people × (30 ÷ 60) hours × A$45 × 230 days
An illustration using your inputs, not a quote or a prediction of savings. How we agree scope and fees.
Want to check the number?
Questions
How is the work priced?
We agree the scope and fee before professional work begins. Clear work can move to a proposal; important uncertainty may call for a small paid investigation first.
Is paid investigation always required?
No. We recommend investigation when important questions need closer examination. Its questions, scope, fee and useful outputs are agreed before it starts.
What happens when the scope changes?
We discuss additional requests and their effect on time and price before doing the extra work.
How long will it take?
Timing depends on the agreed scope, uncertainty, access and delivery needs. We discuss those before committing to a delivery plan.
What support is included?
Support is discussed and scoped for each engagement. Response times, ongoing services and fees are not assumed to be included.
Tell us what would make your working day easier.
Start with a short conversation at no charge. We can understand the need and agree a useful next step.